Shipping Policy


The Better Than Nature online store ships all over Canada.

All orders are processed within 1 business day.

Your order will be marked as fulfilled from the moment it’s been boxed up in the warehouse awaiting for the courier to pick it up. Once your order has been fulfilled, you will receive an email with your tracking number. Your tracking details will appear once the courier has processed the package.

We deliver packages through the following couriers: Canada Post

We currently only ship to PO Boxes across Canada via Canada Post. 


We offer local delivery across Kelowna, Lake Country and West Kelowna, British Columbia via our company truck. 

It's an additional $20 delivery charge (excluding orders over $149 CAD), and all orders are processed within 1 business day and delivered Monday-Friday (excluding public holidays).

Your order will be marked as fulfilled from the moment it’s been boxed up in the warehouse awaiting to be delivered. 

We do not deliver to PO Boxes via local delivery.



We offer free shipping for orders over $149 CAD before tax, except for heavier items that can not be economically shipped. To verify your product is applicable for free shipping, reach out to our support team at 



If you would like discreet shipping, please request it in the notes section on the cart page. 





Shipping Times

British Columbia 

2-3 business days 



& Manitoba 

3-5 business days 

Ontario, Quebec,

Newfoundland & Labrador, & PEI 

5-7 business days 

Okanagan Regions (Local Shipping)


Kelowna (Within 10km radius)

1-2 business days

Kelowna (Outside 10km radius), Lake Country,
West Kelowna

2-5 business days



Occasionally, our online inventory is inaccurate. In the case we cannot fulfill your order due to an item being out of stock, we will contact you within 24 hours whether to cancel the order or wait for the item to be back in stock. Most items not in stock require 5-7 business days to fulfill.

We reserve the right to cancel & refund any order where we cannot economically ship to. If this happens you will be refunded in full and notified of the issue.