Shipping Policy

The Better Than Nature online store offers local delivery across Kelowna, Lake Country and West Kelowna, British Columbia via our company truck. 

All orders are processed within 1 business day and delivered Monday-Friday (excluding public holidays).

Your order will be marked as fulfilled from the moment it’s been boxed up in the warehouse awaiting to be delivered. 

We do not deliver to PO Boxes.



In Kelowna (within a 10km radius), we offer free shipping over $149 CAD before tax. We also service Lake Country and West Kelowna for an extra $20 delivery charge. 



If you would like discreet shipping, please request it in the notes section on the cart page. 



Okanagan Regions
Shipping Times
Kelowna (Within 10km radius)
1-2 business days 
Kelowna (Outside 10km radius), Lake Country, West Kelowna (extra fee)
2-5 business days 



Occasionally, our online inventory is inaccurate. In the case we cannot fulfill your order due to an item being out of stock, we will contact you within 24 hours whether to cancel the order or wait for the item to be back in stock. 

We reserve the right to cancel & refund any order where we cannot economically ship to. If this happens you will be refunded in full and notified of the issue.